Terms and conditions
All clients are required to complete the client form and agree to our Terms and Conditions. All your data is confidential and will not be shared with any third party. Please inform me of any changes in your pet's health or temperament or your personal details to allow me to continue to provide a service tailored to your pet's need's.
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YOUR PET'S HEALTH AND WELFARE.
Whilst your pet is in my care their health and welfare are my primary concern. They will only ever be groomed according to their tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom you authorise me to seek emergency veterinary treatment, Booleys, its owner and operator are not liable for any medical problems or vets fees
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GROOM FEEDBACK.
You will be given feedback after every groom. If you have any queries or need further clarification, please do ask . If you are dissatisfied with any aspect of your pet's groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your pet's groom or advise you about how best to care for your pet's coat.
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PRICING
Starting prices are for pets: • That are used to being professionally groomed on a regular schedule , between 4-12 weeks depending on coat type. • Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing) You can reasonably expect to pay more than the starting price for: • Matted, poorly maintained &/or overgrown coats • Pets which are difficult to manage or uncooperative during grooming • Overweight pets or oversized for the breed standard • Timid, anxious , aggressive or nervous pets, which require frequent breaks & may need special handling or if your pet is carrying ectoparasites (e.g. fleas or tick) These take more time, labour &/or product. The costs are passed on to you. If I am unable to complete a groom due to behavioural problems or aggression you will be charged the full quoted price of the groom. All costs are payable in full at the time you collect your pet.
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MISSED APPOINTMENTS & LATE CANCELLATIONS (of less than 48hrs)
I respectfully request 48 hours' notice if you need to cancel or amend your pets appointment, a fee of 100% of your groom price will be charged for missed appointments and late cancellations. A non-refundable deposit of the starting price of the groom will be charged to secure a new appointment slot. if you incur any of the above- mentioned fees, they are payable in full at the time of the missed or late cancellation and before booking your pets next appointment. We work by appointment only, you will be given a 1- hour time slot. This time slot is for my arrival only, not the duration of the groom, i may arrive at any time within your given window, so please ensure someone is available for my arrival, grooming will begin once i arrive and will take additional time depending on your Pets needs, if upon my arrival no one is available, a fee of 100% of your groom price will be chargeable. Please also ensure someone is available after your pets groom is complete, any waiting time will be chargeable at £5 per 15 minutes.
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PHOTOGRAPHS/VIDEOS
Your pet may be photographed or videoed before, during or after their groom. Photographs or videos may be used in or on any Booleys advertising or social media platform. Please let me know if you prefer your pet not to be photographed.
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NEGLECTED & MATTED COATS.
In the event that your pet's coat needs to be clipped down to release it from matting or coat neglect, Booleys, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk. Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely clip off the coat. You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
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WEATHER:
Appoinments may be delayed or rescheduled due to severe weather conditions, you will be informed as soon as possible if delays/rescheduling occurs.
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PARKING SPACE & ELECTRIC
I will require a parking space large enough for two cars and easy access to an electrical outlet so i can plug in my equipment , please note if i arrive and these requirements are not available, the appointment will be charged in full as i will be unable to complete the service
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BY BOOKING WITH US YOU AGREE TO THE ABOVE TERMS AND CONDITIONS